Customer service / Q&A
Dear Stallion customers, We are happy to help you with any questions you may have about STALLION TO BE© and would like to ensure that you receive the best possible information. To make it easier for you to access the most frequently asked questions, we have compiled an overview. This contains answers to topics relating to the purchase and use of STALLION TO BE©.
For further support, please do not hesitate to contact us by e-mail at Info@stalliontobe.com
If you can't find the right answer on your journey of discovery, please don't hesitate to contact our support team using our online chat or the contact details provided. We are here to help you!
Application
How do I apply STALLION TO BE© quickly and easily?
The pellet melts smoothly in your hand and is ready to use. Once softened, gently massage it into the skin starting from the base area. Continue for about 4 to 7 minutes as part of your daily self-care routine, morning and night. Then let the natural ingredients absorb while you go about your day.
How can StallionToBe® support your confidence?
Results vary depending on individual factors. With consistent use, StallionToBe® is designed to help you feel more confident and comfortable in your body over time.
How should I continue using StallionToBe®?
For best results, we suggest using StallionToBe® consistently as part of your routine. Regular use helps you maintain the benefits you notice over time.
How should I use StallionToBe® throughout the day?
You can take up to 2 pellets per day, with each use spaced at least 3 hours apart. Following the recommended routine helps you use the product safely and consistently.
Returns & Refunds
What's STALLION TO BE© exchanges/returns policy?
We will gladly accept returns for store credit, exchange of size, or exchange of items. Please ensure your return meets the below requirements:
Store Credit & Exchanges: We happily accept returns for store credit or exchanges within 7 days of receiving your order, provided items are in original condition, unopened, unused, and with all 4 blister pack.
Refunds: We do not offer refunds for change of mind, unwanted items, or discounted items.
Refunds will only be issued if:
- The item is faulty, or
- You have received the wrong item.
If either of these apply, please reach out to our customer support team with your order number and clear photos so we organise you an exchange, credit, or refund once approved.
How to start a return: To initiate a return for store credit or an exchange, please visit our Returns Portal. If you experience any issues please contact us at info@stalliontobe.com.
All return costs are to be covered by the customer. New shipments for an exchange of size/item will be paid for by us.
STALLIONTOBE® reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by STALLIONTOBE®.
Delivery
How long will the delivery probably take?
On our order pages, you will find a box with a blue background that shows you the estimated delivery time to a specific country of delivery. Please note that these are based on experience and that we cannot guarantee delivery times or exact delivery dates.
ESTIMATED TIME:
Usa: 1-2 weeks
Canada: 1-2 weeks
Europe: 2-3 weeks
Asia: 2-3 weeks
Japan: 2-3 weeks
Australia: 2-3 weeks
Where can I find the tracking link for my order?
You will find the tracking link in the dispatch confirmation that you receive when your order has been handed over to the delivery service. Please also check your spam folder if you have not received such an email.
Please note: We always dispatch only after receipt of payment.
You can also contact our support if you think you have not received a tracking link. Please provide us with your order number, name and order date.
Is the parcel really discreetly and neutrally packaged?
We always work 100% discreetly. It is not possible to tell from the packaging what is inside the parcel. You can therefore safely leave the parcel with your neighbours.
Can you inform the delivery service of specific storage locations or delivery dates?
Unfortunately, we have no further possibilities to influence delivery dates (e.g. times of day) or delivery conditions (e.g. "leave at reception") by the delivery service. We can only provide the delivery service with the address details that you have provided during the ordering process.
Order
How can I track my order?
To track your order click on this link: https://stalliontobe.com/apps/aftership
My credit card is not accepted when I place an order. What can I do?
As a rule, we receive feedback from credit card companies very quickly if something does not work with our payment system. We therefore ask you to first check with your credit card company whether everything is OK with your card and whether it is authorized for online purchases. You may also want to consider using another payment method such as PayPal.
If there are repeated problems with your card, you are welcome to contact us. Please be sure to include the card issuer to make it easier for us to find the problem.
No entry form for my data appears when paying by credit card?
Like almost all online retailers, we also use external payment processors. As a result, in very rare cases the interfaces used may not work for a short time. Please try to reload the payment process first by going back one step in the order process and then switching back to the payment page. You may need to try the order process again 10 minutes later. If the error persists, please contact us at info@stalliontobe.com
Has my payment already been received?
After payment is received, you will get notified and we will start processing your order. If you haven't received anything, you are welcome to contact us with your order number to enquire whether we have already received your payment.
How can I cancel my order?
If the order has not yet been dispatched by us, cancellation is usually very easy. Simply contact our support team at info@stalliontobe.com.
Can I return STALLION TO BE© even if I have already used it?
Once the inner seal has been opened, it is unfortunately no longer possible to return the product. If the pellets melted during transportation, as it is possible for all-natural products, contact us to be compensated, photos may be required. If you have any problems with the application or are dissatisfied with it, our support team will certainly be able to help you.
What customs duties will be charged on my order?
We won't charge you any customs duties, ever. If in doubt about getting charged once the package arrived in your country, please contact your local customs office for the exact regulations.
I am a distributor and would like to sell STALLION TO BE©. Do you offer B2B conditions?
STALLION TO BE© is distributed exclusively by us. Contact us if you have any business inquiry.
As well, we do offer very interesting commission models for affiliate marketing. If you are interested, reach us out.