Contact us

For customer service inquiries only, please email info@stalliontobe.com

with your order number as a header. example “INQUIRY #0000”
WHERE IS MY PACKAGE?

If you haven’t received any update about your package or would like to know where is your package. We have a page dedicated for tracking your order by yourself.

https://www.stalliontobe.com/tracking

You will need your order number (#0000) and the email used at the checkout during purchase of your order. OR only your tracking number (example: D2Q9Q528V9)

If needed further help, contact us by the contact form below.
RETURN AND REFUND

We will gladly accept returns for store credit, exchange of size, or exchange of items. Please ensure your return meets the below requirements:

Store Credit & Exchanges: We happily accept returns for store credit or exchanges within 7 days of receiving your order, provided items are in original condition, unopened, unused, and with all 4 blister pack.

Refunds: We do not offer refunds for change of mind, unwanted items, or discounted items.


Refunds will only be issued if:

  • The item is faulty, or
  • You have received the wrong item.

If either of these apply, please reach out to our customer support team with your order number and clear photos so we organise you an exchange, credit, or refund once approved.

How to start a return: To initiate a return for store credit or an exchange, please visit our Returns Portal. If you experience any issues please contact us at info@stalliontobe.com.

All return costs are to be covered by the customer. New shipments for an exchange of size/item will be paid for by us.

STALLIONTOBE® reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by STALLIONTOBE®.
WHAT DO I DO IF MY GARMENT ARRIVES DAMAGED/FAULTY?

Damaged/Faulty garments will be reviewed by the team once processed in our returns portal and if accepted, we will cover the return costs.